Privacy policy and cookies policy

Thank you for visiting our website. Ensuring data protection and data security for our customers and users is a top priority for us at Pierre Fabre.
This privacy policy explains what data is collected when you visit and use our website and how they are processed.

Who are we?

This website (, is operated by Pierre Fabre Medicament Société par Actions Simplifiées with a capital of  49 974 975 Euros, its registered office is located at Les Cauquillous, 81500 Lavaur, France, registered at RCS NANTERRE SIREN 326 118 502, with intracommunity VAT number FR 35 326 118 502, (hereinafter "Pierre Fabre ", "We", "Our", "Us") who is the data controller of  any Personal Information which may be collected from you on the website for the purposes described below.

We invite you to read this Privacy Policy carefully to acknowledge the conditions of your Personal Information processing when visiting our website. Please note that it may be updated at any time by Pierre Fabre. The date of the most recent revision will appear on this page. We suggest that you refer back to it on a regular basis.

Information we collect about you

Depending on the services of our website that you use and your terminal configuration choices (in particular with regard to cookies and other trackers), the personal data concerning you (hereinafter "your Personal Data") collected and processed by Pierre Fabre are:

Data that you have voluntarily entered in a form (newsletter registration, contact, participation in a promotional operation: competition, game or survey) such as surname and first name, e-mail address, country, healthcare provider type, and any other information concerning you, communicated by you in the context of your request (which may include health data and data concerning your well-being). 

Data generated by your browser, collected automatically by our server through "cookies and other tracers": Data specific to the sites visited: the domain name; the date, time and duration of your visit; the pages and videos consulted, the advertisements on which you clicked. Data specific to you: your IP address (location of your IP address; location of your entry point on the network; browser type, operating system). 

We do not use this automatically collected Personal Information to try to identify you, nor do we correlate it with the Personal Information detailed above that you provide to us.

Purposes of your Personal Information processing

The following is an overview of our purposes for using your Personal Information and why we need to process it.

Purposes of the processing Legal basis for our processing of your personal data
Answer your questions sent via e-mail, contact forms and chats Our legitimate interest
Carry out statistics Your explicit consent
Notify to the relevant authorities any issue raised by the usage of our products Our legal obligations

The Personal Information that is indispensable for us to fulfil the purposes that are described above is marked with an asterisk on the various pages of the website where it is collected. Should you choose not to fill in these mandatory fields, we may not be able to process your requests and/or to provide you the requested products and services. Other Personal Information is purely optional and allow us to know you better and to improve our communications and services accordingly. Further information on purposes and legal basis for specific processing scenarios can be found below. 

Personal Information Disclosure and Transfer

We are part of the global Pierre Fabre group, and from time to time it will be necessary to share your Personal Information with our affiliated businesses when necessary for the purposes above listed.
We may also appoint third party service providers (who will operate under our instructions) to assist us in providing information, products or services to you, in conducting and managing our business, or in managing and improving our website. In such case those third parties may need to access your Personal Information.
You have a right to obtain details of the transfer mechanism under which your Personal Information is transferred outside of the EEA by contacting

We may share your Personal Information with third parties in connection with potential or actual sale of our company or any of our assets, or those of any affiliated company, in which case Personal Information held by us about our users may be one of the transferred assets.

We will also respond to requests for information where required by to do so by law, or when such disclosure is required to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on us.

Retention of your Personal Information

IP addresses collected for security purposes will not be stored for longer than 10 days.

Finally, the connection logs that are collected, subject to your consent, using cookies and other trackers implemented on our Site, shall be kept in accordance with applicable laws and regulations for a period of time that does not exceed thirteen (13) months. For more details, see "Cookies" section below policy.

External Links

The website may contain links to third party sites. Since Pierre Fabre does not control nor is responsible for the privacy practices of those websites, we encourage you to review the privacy policies of these third party sites. This policy applies solely to Personal Information collected by our websites or in the course of our business activities.

Your rights

Subject to applicable law, you may have some or all of the following rights in respect of your Personal Information:

  • to obtain a copy of your Personal Information together with information about how and on what basis that Personal Information is processed;
  • to rectify inaccurate Personal Information (including the right to have incomplete personal information completed)
  • to erase your Personal Information (in limited circumstances, where it is no longer necessary in relation to the purposes for which it was collected or processed);
  • to restrict the processing of your Personal Information where:
    • the accuracy of the Personal Information is contested;
    • the processing is unlawful but you object to the erasure of the Personal Information;
    • we no longer require the Personal Information but it is still required for the establishment, exercise or defense of a legal claim;
  • to request the portability of your Personal Information in machine-readable format to a third party (or to you) when we justify our processing on the basis of your consent or the performance of a contract with you;
  • to give general or specific instructions on how your Personal Information should be processed and may be used, after your death.
  • to oppose at any time to be contacted by phone for direct marketing purposes, by registering free of charge on the website:;
  • to withdraw your consent to our processing of your Personal Information (where that processing is based on your consent);
  • to object to a processing for marketing purpose;
  • to obtain or see a copy of the appropriate safeguards under which your Personal Information is transferred to a third country or international organisation.

In addition to the above rights, you have the right to object to any processing of your Personal Information justified by Pierre Fabre legitimate interest, including profiling (as opposed to your consent, or to perform a contract with you). You also have the right to object to any processing of your Personal Information for direct marketing purposes, including profiling.

You also have the right to lodge a complaint with your local supervisory authority for data protection, for example the ICO in the UK, the CNIL in France or the AEPD in Spain.

To exercise these rights, please contact us using the details given below. Please note that we may request proof of identity, and we reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. We will endeavour to respond to your request within all applicable timeframes.


Managing and Deleting Cookies

To allow you to control the usage of cookies on our website, we have implemented a tool available when you access our website which invites you to configure the different cookies that you consent to have installed.

If you reject cookies, we will not set any further cookies on your device, except the “functional” cookies detailed above (including, unavoidably, a cookie to remember that you do not want any cookies set when you visit the website).

You should however note that if you choose to remove or reject certain cookies, it will affect certain features or services on our website.

You can update the setting of cookies used on the site by clicking on this link.

Update of Privacy Policy

We may change this Privacy Policy from time to time in order to reflect changes in the law and/or our privacy practices.

Contact information

We have a Data Protection Officer, who can be contacted by using the following details:
Last modified: February 23rd 2022


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